Knowledge check

They automatically resolve cases that have exceeded their SLA deadlines.

They replace the need for the cases list view by providing all case details in one place.

They transform raw case data into visual insights that help you spot trends and make data-driven decisions quickly.

They prevent team members from creating duplicate cases for the same incident.

Well-structured cases are required before the dashboard creation feature becomes available in Tines.

Dashboard widgets are built on case data, so better structured cases lead to more accurate and valuable dashboard insights.

Dashboards can only display data from cases that have all fields completed.

Poorly structured cases will cause dashboards to load slowly or time out.