Let's review
You've now explored:
What dashboards are and how they provide visual insights into case workflows and team performance.
How to create and customize dashboards to track case-specific metrics like open cases, priorities, and SLA compliance.
Why well-structured case data is essential for building valuable, actionable dashboards.
Dashboards transform case data into actionable insights, helping you move from reacting to problems to proactively identifying trends and making data-driven decisions.
Next up
The Build with cases module, where you'll put everything you've learned into practice by creating cases via stories, updating cases programmatically, adding comments, configuring closure requirements, and handling case notifications in a hands-on lab environment!