Sub-processors that process customer personal data
Customer personal data - means any information that relates to an identified or identifiable natural person and which is protected as “personal data”, “personal information” or “personally identifiable information” under applicable data protection laws and that is processed by a Tines Offering (as defined in our General Terms) at the direction of the customer.
| Sub-processor | Purpose / role | Privacy / trust link | Geographic location | Cloud / self-hosted customer | Notes |
|---|
| AWS | Cloud infrastructure and data | AWS privacy | Customer-selected AWS region, typically one of: Japan (Tokyo), Australia (Sydney), Switzerland (Zurich), Ireland (Dublin), United Kingdom (London), or United States (Oregon) | Cloud customers only | Processes customer data on the Tines platform |
|---|
| Intercom | User database management, chatbot support | Intercom security | USA, Ireland | Support function for both customers | Customer database and support interactions |
|---|
| Plain | Customer support / ticketing | Plain privacy policy | USA, UK | Support function for both customers | Supports tickets and customer interactions |
|---|
| Salesforce (SFDC) | CRM, pipeline management, lead scoring | Salesforce privacy | USA, Germany, France, Japan | Support function for both customers | Processes customer data |
|---|
| Snowflake | Data warehouse services | Snowflake security | Ireland | Cloud customers only | Customer data storage and analytics |
|---|
| Zendesk | Customer support / ticketing | Zendesk trust | USA, Ireland | Support function for both customers | Support tickets and customer interactions |
|---|
AI-specific sub-processors: for cloud customers only
| Sub-processor | Purpose / role | Privacy / trust link | Geographic location | Notes |
|---|
| AWS Bedrock | Hosting AI models (Tines-hosted or customer models) | AWS privacy | Customer-selected AWS region, typically one of: Japan (Tokyo), Australia (Sydney), Switzerland (Zurich), Ireland (Dublin), United Kingdom (London), or United States (Oregon) | Processes customer data used by AI models |
|---|
| Stripe | Consumption billing for Tines-hosted AI model | Stripe privacy policy | USA, Ireland | Billing and transaction data, including token usage data tied to AI model consumption |
|---|