Tines helps IT teams automate manual work, streamline service delivery, and scale support — securely, reliably, and without code.
IT Ops that move the business
Orchestrate service workflows. Accelerate support outcomes.
As soon as we have to perform the same task more than once, we think, 'Maybe we should use Tines to automate this.'
May
26
Service excellence starts with smarter workflows.
Tines empowers IT teams to automate critical service delivery workflows — from IAM and incident resolution, to ticket triage and employee support. No heavy coding. No rigid templates. Just simple, powerful orchestration that connects your existing tools and drives better outcomes.
Trusted by the world’s most resilient IT teams
Businesses of all sizes from global enterprises to national laboratories scale their IT teams with Tines.
Simplify identity workflows without slowing down security
Tines automates IAM tasks like access requests, provisioning, and deprovisioning — ensuring the right people have the right access at the right time. Connect your identity providers, ticketing systems, and approval workflows seamlessly, while reducing risk and manual errors.
Deliver faster, smarter service request fulfillment
From software access to hardware provisioning, Tines streamlines service request handling with automated triage, routing, and approvals. Reduce ticket backlog, speed up resolution times, and give employees a frictionless support experience — without adding complexity.
Getting a new hire up and running used to take four hours per person, and now Tines takes care of that so we can focus on the live elements of our onboarding.
IT Manager
Faster incident response. Fewer future problems.
Improve standardization and efficiency of process, documentation, and audit trail to speed response time and decrease risk.
Automate endpoint management at enterprise scale
Keep endpoints secure, compliant, and up-to-date with automated workflows for patching, software updates, configuration management, and more. Connects your endpoint management tools with your service desk to enable proactive maintenance and rapid response without overhead.
No matter how many tools you change, you can keep Tines in place.
Emanuele Sparvoli
Director of IT
Explore Tines in action
Featured workflows for IT service delivery & support
Onboard employees & grant specialized access to specific tools
This Story onboards employees into different job functions to grant specialized access to tools depending on the role and provides a summary of the user's access at the end.
Tools: GitHub, Google, Zoom
Detect and alert performance issues in devices using Elastic and Slack
Monitor device performance using Elastic and send Slack messages to alert when performance issues are detected.
Tools: Elastic, Slack
Raise Jira requests using Tines Pages and notify Slack
Submit requests to a support team via Tines Pages. The request will be raised in Jira, with a notification being sent to Slack to immediately alert the relevant team.
Tools: Jira Software, Slack
Report and lock lost devices in Jamf with Okta SSO
Allow a user to report that their device has been lost and trigger a device lockdown. Confirm user's identity in Okta, create JAMF authentication credentials, and list computer inventory in JAMF. Identify the device to lock down, generate a 6-digit PIN, and send the lock command to the device. Report all details in Jira, Incident.io and Slack.
Tools: Jamf Pro, Jira Software, Okta, Slack
By Sakil Khan
Power service delivery with scalable automation
See how Tines can help your team automate the manual, orchestrate the critical, and deliver service excellence — without the usual complexity.
Sounds… hard to believe?
We get it. A lot of products make bold claims. There’s no way one product could do all this. Right?
Don’t take our word for it.