Before we dive into Tines, let’s start with: What are intelligent workflows?
Workflows are how work gets done. They're the steps, decisions, and handoffs that move tasks from start to finish; whether that's responding to a security alert, onboarding a new employee, or processing a customer request.
For decades, workflows relied entirely on people. Then came automation, which made repetitive tasks faster and more consistent. Today, we're entering a new era: intelligent workflows.
Three types of work
Intelligent workflows combine three essential types of work:
Rules-based automation: Predictable, repeatable tasks that follow clear logic. These are the workflows that run the same way every time: routing tickets based on priority, enriching alerts with threat intelligence, or sending scheduled reports.
AI-driven agents: Systems that can reason, adapt, and make decisions in uncertain contexts. AI agents can summarize incident reports, triage alerts based on patterns, or draft responses to common requests, handling tasks that would traditionally require human judgment.
Human-in-the-loop decisions: Moments where human judgment, creativity, and oversight are essential. Some decisions are too important, too nuanced, or too high-stakes to automate. Intelligent workflows know when to pause and ask for human input.
💡Note
Why integration is the foundation
Here's the challenge: Automation and AI are powerful, but they can't deliver value in isolation.
For intelligent workflows to actually work, they need to connect your tools, teams, and data. That's where integration comes in. It's the secure, reliable plumbing that lets automation, AI, and people work together across your entire stack.
Without integration, you're left with:
Data silos that prevent systems from talking to each other.
Pilot purgatory where proof-of-concepts never make it to production.
Fragmented tools that create more work instead of less.
Integration isn't just a technical requirement; it's a strategic necessity. It's the foundation that makes intelligent workflows possible.
The intelligent workflow platform
So how do you bring all of this together? How do you build workflows that blend automation, AI, and human decision-making while connecting all your tools and teams in a secure, scalable way?
That's exactly what an intelligent workflow platform does. It's the foundation that makes intelligent workflows real.
And that's where Tines comes in!