Let's review
You've now explored:
What cases are and how they provide collaborative workspaces for incidents and investigations that require human judgment.
How cases integrate with stories, records, and dashboards to create a complete workflow ecosystem in Tines.
Real-world scenarios where cases solve business challenges, including security incidents, customer support escalations, and compliance reviews.
Cases bridge the gap between automation and collaboration, giving your team the structure they need to investigate, decide, and act on complex situations that can't be fully automated.
Next up
The Cases navigation module, where you'll learn how to navigate the Cases interface, explore case components, and interact with cases in your Tines environment.