Introduction
Welcome to the first module of the Cases: Specialist learning path!
Not every workflow can be fully automated. Some situations require human judgment, collaboration, or investigation before action can be taken. Cases in Tines provide a structured workspace for handling these moments, bridging the gap between automation and human decision-making.
In this module, you'll explore what cases are, why they matter, and when to use them in your workflows.
Learning objectives
By the end of this module, you'll be able to:
Define what a case is and explain its structure and purpose using real-world examples.
Identify specific business challenges that cases solve, such as tracking security incidents or managing customer issues.
Evaluate and select appropriate use cases for implementing cases based on your team's requirements.