Now that you know where everything lives, let's talk about what a typical tenant owner does in Tines. Your responsibilities fall into five main areas.
User management
This is likely where you'll spend considerable time, especially when you're first getting started. User management includes:
Inviting new users: When someone joins your organization and needs access to Tines, you'll send them an invitation with instructions to complete their registration.
Assigning roles: You'll decide whether someone should be a tenant owner or a regular user at the tenant level. You'll also assign them to teams with appropriate team-level roles, which we'll cover later on in this learning path.
Monitoring access: You can view when users last signed in, download sign-in activity logs, and track access patterns.
Removing users: When someone leaves the organization or no longer needs access, you'll remove them from the tenant.
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Security configuration
As a tenant owner, you're responsible for maintaining your organization's security posture within Tines. This means:
Configuring authentication: You'll set up how users log in, whether that's through email-based login, single sign-on, or other methods.
Managing session settings: You can control how long users stay logged in and whether sessions expire based on inactivity or a fixed duration.
Setting up access controls: This includes IP allowlists, action egress controls, and other restrictions that determine what can happen within your tenant.
Monitoring security events: Through audit logs, you'll keep an eye on who's doing what and when.
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Team oversight
While you may or may not be building workflows yourself, you need to understand how teams are structured and how they're using the platform. This includes:
Understanding team structure: Knowing which teams exist, who's on them, and what they're responsible for.
Managing team resources: Overseeing how credentials, resources, and workflows are shared across teams.
Setting team limits: Allocating how many workflows each team can create to manage capacity.
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Monitor and maintain
Keeping your tenant healthy means staying on top of what's happening:
Reviewing audit logs: Regularly checking who's accessing what and what changes are being made.
Monitoring event usage: Keeping an eye on how many events your tenant is processing and whether you're approaching any limits.
Tracking sign-in activity: Understanding usage patterns and identifying any unusual access.
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Configuration and customization
Finally, you'll be responsible for configuring tenant-wide settings that affect how everyone works:
AI settings: Deciding which AI providers and models are available to your teams.
Feature flags: Enabling or disabling new features based on your organization's readiness.
Custom branding: Setting up custom sender email addresses or login notices.
Integration settings: Configuring how Tines connects with your other tools and systems.