Published: February 1, 2026
This Payment Processing Terms Addendum (“Payment Addendum”) forms part of and supplements the Tines General Terms, the Self-Serve Subscription Terms, or any master services agreement, enterprise agreement, order form, or other agreement governing Customer’s access to or use of the Offerings (each, an “Agreement”). This Payment Addendum governs payment processing, billing, invoicing, and collection of fees in connection with Customer’s access to and use of the Offerings, regardless of whether such Offerings are purchased on a self-serve or sales-led basis.
Capitalized terms not defined in this Payment Addendum have the meanings given in the Agreement. In the event of a conflict between this Payment Addendum and the Agreement, this Payment Addendum controls solely with respect to payment processing, billing, and collection matters.
Scope and Applicability.
Covered Payments. This Payment Addendum applies to fees and charges payable via credit cards and other electronic payment methods processed by a third-party payment processor designated by Tines, including subscription fees, usage-based charges, AI Credits, add-ons, Professional Services, overages, renewals, upgrades, downgrades, and amendments.
Excluded Payment Methods. Payments made pursuant to an Order Form that expressly provides for invoicing and payment by wire transfer, check, or other offline payment method are excluded from this Payment Addendum unless such payments are processed through a third-party payment processor. For the avoidance of doubt, payments excluded from this Payment Addendum remain subject to the payment obligations and remedies set forth in the Agreement.
Payment Processor; Pass-Through Terms
Use of Stripe. Tines uses Stripe, Inc. and its affiliates (“Stripe”) as its third-party payment processor. Payment processing services are provided by Stripe and are subject to the Stripe Services Agreement, applicable Payment Method Rules, and Payment Method Terms, as amended from time to time (collectively, the “Stripe Terms”).
Incorporation by Reference. To the extent required by Stripe, applicable law, or payment networks, the Stripe Terms are incorporated by reference into this Payment Addendum solely for purposes of payment processing. Stripe is not a party to the Agreement between Customer and Tines.
Payment Network Rules. Customer acknowledges that use of certain payment methods (including Visa, Mastercard, ACH, SEPA, and digital wallets) is subject to rules and requirements imposed by payment networks, financial institutions, and payment method providers (“Payment Method Rules”), which are outside Tines’ control and may change from time to time.
Change of Payment Processor. Tines may change its designated payment processor upon notice to Customer, provided that such change does not materially reduce the security protections applicable to payment method data.
Authorization. By providing a payment method, Customer authorizes Tines and Stripe to (i) obtain pre-authorizations and incremental authorizations; and (ii) charge the payment method for all amounts payable under the Agreement, including recurring subscription fees, usage-based charges, AI Credit consumption, renewals, upgrades, downgrades, amendments, taxes, and applicable fees.
Valid Payment Method Required for Electronic Payments.
Valid Payment Method. Customer must maintain at least one current, valid payment method on file for any Paid Offerings billed or payable via credit card or other electronic payment methods. For Paid Offerings billed pursuant to an Order Form that provides for invoicing and payment by wire transfer or other offline payment method, Customer is not required to maintain a payment method on file, provided Customer pays all undisputed amounts in accordance with the agreed payment terms.
Currency Conversion. If Customer’s payment method is denominated in a currency different from the invoiced currency, Stripe may convert the amount at its then-current exchange rate and apply applicable foreign exchange or conversion fees in accordance with the Stripe Terms.
Storage and Sharing of Payment Methods
Tokenization and Storage. Customer acknowledges and agrees that payment method information provided in connection with the Offerings will be collected, stored, and processed by Stripe in tokenized form for the purpose of facilitating payment transactions on Tines’ behalf. Tokenization replaces sensitive payment information with a secure identifier that may be used to process future transactions without exposing underlying payment credentials. Customer understands that tokenized payment method details may be retained by Stripe for as long as reasonably necessary to process authorized transactions, manage recurring or usage-based charges, resolve disputes, comply with legal or regulatory requirements, or as otherwise permitted under the Stripe Terms.
Sharing Across Customer Accounts. Subject to applicable law, Customer authorizes Tines to associate and reuse tokenized payment method details across Customer’s accounts with Tines and its affiliates to enable payment for multiple subscriptions, Offerings, add-ons, or purchases without requiring Customer to re-enter payment information for each transaction.
Authorization. Customer represents and warrants that it has obtained all necessary internal authorizations and consents to permit such use and sharing of payment method details, including where multiple accounts, business units, or affiliates are involved.
No Storage of Raw Payment Data. Tines does not receive, store, or process raw payment card numbers, bank account numbers, or sensitive authentication data. Payment method information is collected, stored, and processed by Stripe in accordance with its PCI-DSS obligations and security controls. Stripe is responsible for the security of payment method data within Stripe’s systems, and Tines is responsible for maintaining the security of its own systems, credentials, and integrations used to access Stripe’s services.
Fees, Billing, Taxes, and Credits
Fees Exclusive of Taxes. All fees payable under the Agreement are exclusive of any sales, use, value-added, withholding, excise, or similar taxes, duties, or governmental assessments, whether domestic or foreign. Customer is responsible for all such taxes, except for taxes based solely on Tines’ net income. If Tines or Stripe is required by law to collect or withhold taxes, such taxes will be charged to Customer and paid by Customer in addition to the applicable fees, unless Customer provides a valid tax exemption certificate.
Billing Cadence and Methods. Fees may be billed in advance, in arrears, on a recurring basis, or on a one-time basis, as specified in the applicable Order Form, online checkout flow, or pricing documentation. Customer authorizes Tines and Stripe to initiate charges consistent with such terms. Tines may issue invoices, receipts, or billing statements through Stripe or the Tines platform for recordkeeping and tax purposes.
No Refunds. Except as expressly stated in the Agreement or required by applicable law, all fees are non-refundable and non-cancelable, including partially used subscription periods and unused AI Credits.
Late Payments. Undisputed amounts not paid when due may, at Tines’ option, accrue interest from the due date until paid at the rate specified in the Agreement or, if none is specified, at the maximum rate permitted by law.
Application of Payments. Tines may apply payments received to outstanding amounts in any order permitted by law, including to fees, taxes, interest, penalties, or principal, regardless of any designation by Customer.
Credits. Any credits issued by Tines are discretionary, non-transferable, non-refundable, and may expire unless otherwise expressly stated in writing by Tines.
Chargebacks, Disputes, & Reversals
Chargebacks. Customer acknowledges that payment networks permit disputes resulting in chargebacks, reversals, or similar claims (“Chargebacks”), which are governed by Payment Method Rules and outside Tines’ direct control. Customer agrees not to initiate Chargebacks as a substitute for good-faith dispute resolution under the Agreement.
Tines’ Role. Upon notice of a Chargeback, Tines may notify Customer and submit available transaction information to Stripe. Tines does not control Chargeback outcomes and does not guarantee resolution in Customer’s favor.
Customer Cooperation. Customer agrees to cooperate promptly with Tines and Stripe by providing requested information or documentation.
No Release of Payment Obligations. The initiation or successful resolution of a Chargeback does not relieve Customer of its obligation to pay amounts due under the Agreement. If a Chargeback is resolved in Customer’s favor for reasons unrelated to the validity of the underlying fees, Tines may re-invoice Customer or otherwise pursue payment.
Responsibility for Fees and Assessments. Unless a Chargeback conclusively determines that the applicable charge was invalid under the Agreement and such determination is accepted by Tines in writing, Customer remains responsible for the disputed amount and any Chargeback fees, penalties, fines, or assessments imposed by Stripe or applicable payment networks.
Reservation of Rights. Tines reserves all contractual and legal remedies with respect to unpaid amounts, including suspension or termination of access, set-off, interest, and collection.
Failed Payments, Risk Management, and Suspension
Failed or Declined Charges. If a charge is declined, fails, or is reversed, Tines may, in accordance with applicable Payment Method Rules and the Stripe Terms, automatically attempt a limited number of retries over a period of up to forty-five (45) days. During this period, Tines may request updated payment information. If payment is not successfully processed within a reasonable time period, Tines may suspend access to the affected Offerings or features until payment is received or a valid alternative payment method is provided, in accordance with the Agreement.
Risk Controls, Monitoring, and Reserves. Customer acknowledges that Stripe, payment networks, or financial partners may impose risk-management measures, including transaction monitoring, delayed settlement, establishment of reserves, or suspension of payment processing, to manage fraud, Chargebacks, or regulatory risk. Tines may take actions reasonably required to comply with such measures, including limiting transactions, suspending access to payment-enabled features, or requiring alternative payment arrangements.
Suspension and Termination for Non-Payment. If Customer fails to pay any undisputed fees when due, whether payable by electronic payment method or invoice, Tines may provide written notice of non-payment. If the applicable Agreement or Order Form does not specify a notice and cure period for non-payment, Customer will have ten (10) days from receipt of such notice to cure the non-payment. If Customer fails to cure within the applicable cure period, Tines may suspend all or any portion of Customer’s access to the Offerings, including specific features, usage-based functionality, or accounts, until payment is made. If non-payment continues, Tines may terminate the applicable Order Form or Agreement upon written notice. Notwithstanding the foregoing, Tines may immediately suspend access to the Offerings to the extent required by applicable law, Payment Method Rules, or the requirements of Tines’ payment processor.
Compliance and Prohibited Uses
Lawful Use. Customer represents and warrants that it will not use the Offerings or any payment processing functionality in connection with any illegal, fraudulent, deceptive, or otherwise unlawful activity, or in violation of applicable law, the Stripe Terms, or applicable Payment Method Rules.
Cooperation. Customer agrees to cooperate promptly and reasonably with Tines and Stripe in connection with payment investigations, compliance reviews, audits, Chargeback resolution, and regulatory or law-enforcement inquiries, including by providing information or documentation reasonably requested for such purposes.
Authority to Use Payment Methods. Customer represents and warrants that it is authorized to use each payment method provided in connection with the Offerings and that any individual submitting payment information on Customer’s behalf is duly authorized to do so. Customer is responsible for all charges incurred using its payment methods, including charges resulting from unauthorized internal use or misuse.
Sanctions, Export Controls, and Restricted Activities. Customer represents and warrants that it will not use the Offerings or payment processing functionality in connection with activities, transactions, or parties that are prohibited under applicable sanctions, export control, anti-money laundering, or counter-terrorist financing laws, or under applicable Payment Method Rules or Stripe Terms.
Consequences of Non-Compliance. If Tines reasonably determines that Customer’s use of the Offerings or payment processing functionality violates this Section 8, applicable law, the Stripe Terms, or Payment Method Rules, Tines may, in accordance with the Agreement and applicable law, suspend or terminate payment processing, suspend access to the Offerings (in whole or in part), or take other reasonable actions to mitigate risk or ensure compliance.
No Circumvention of Payment Controls. Customer will not attempt to circumvent payment controls, authorization mechanisms, usage limits, fraud-prevention measures, or other safeguards implemented by Tines, Stripe, or payment networks.
Changes to Payment Terms.
Updates to Payment Addendum. Tines may update this Payment Addendum to reflect changes in applicable law, payment processor requirements, Payment Method Rules, or operational practices. Material changes will become effective no sooner than thirty (30) days after notice, unless a shorter period is required by law or by Stripe.
Continued Use. Customer’s continued use of the Offerings after the effective date of an updated Payment Addendum constitutes acceptance of the revised terms.
Survival. Sections relating to payment obligations, taxes, Chargebacks, dispute resolution, compliance, risk management, and collection survive termination or expiration of the Agreement to the extent necessary to enforce outstanding obligations.