Respond to subscription cancellations in Stripe using a Customer Intelligence agent

Use a Tines agent to investigate at-risk customers across Salesforce and Zendesk to identify churn pain points and recommend actions based on Stripe events. When a Stripe churn signal fires, the agent autonomously searches for support tickets, account history, and deal pipeline data, then produces a structured analysis grounded in a Customer Success Playbook. Results including risk level, escalation tier, and recommended next steps are posted to Slack for the CS team to review.

Created by

Michael Tolan