Analyze customer calls in Gong and raise flags in Slack

Analyze recent Gong calls using AI to identify churn risks and expansion opportunities. Validate calls against Salesforce to focus on active customers, then process transcripts to extract meaningful conversation segments. An AI agent classifies signals like product issues, competitor mentions, budget concerns, feature requests, and scaling needs. Send structured Slack notifications containing relevant transcript excerpts to keep account teams informed.

Created by

Michael Tolan