Answers to your Tines questions can be obtained via Community Slack, in-product chat, Tines Explained, Tines University, and email.
Community Slack
We have hundreds of experienced Tines builders in our community. We encourage all users to discuss their use cases and feature requests, share any jobs, and participate in our growing and vibrant Community! Click here to register.
Once registered, you can contribute and find answers from other Tines users and our team members.
In-product assistance
You can access in-product help by clicking the "Support" option on the top right of your screen in the storyboard. Depending on your current screen, it may be on a submenu or top-level item.
This will open a window where you can view your previous conversations, search our knowledge base, and access AI and human support.
Customer Center
The customer center is the primary resource for all things Tines. It includes links to webinars, events, Tines University, a knowledge base, and documentation. You can also contact support via the support pop-up at the bottom right of the screen.
Status page
If there is an issue with Tines that affects multiple cloud-hosted customers, details will be provided at https://status.tines.com regarding the status, resolution, and cause of the issue.
We recommend that all users subscribe to the status page to ensure awareness of issues that may affect your tenant.
Email/Website support
You can create a case via support@tines.io or the customer center.
You will receive an email acknowledgment with a case number.
To update the case and the Tines Support team, please reply via email.
Critical Issue Support
If you encounter a critical issue, first check https://status.tines.com for updates.
If you still need urgent assistance, click here to raise an emergency support request.
💡Note
Why Support?
When working with support, you work with a team that mitigates a single point of failure. We operate across multiple channels and are available 8x5 or 24x5, depending on your support contract. We also provide a query number. Once there is a number, there is an owner for your query.
Finally, we use your queries and responses to enhance our training and technical content, which benefits all Tines users.