Powerful, intuitive case management
Records
Capture data across workflows in a consistent, structured format.
Reports
Curate those records in a single view, to analyze trends or assign a case.
Workflows
Kick-off cross-team collaboration on a case within – or outside of – Tines.
Cases
Investigate, remediate, and report on an incident in a collaborative workspace.
Better automations, fewer cases, faster incident response
Bring humans into the loop when it matters for your business while workflows run to capture the rest. Cases make it easy to work on incident response and create an audit trail of the resolution.
Reduce friction without compromising on your technology
Automation often involves other teams – DevOps, IT, HROps – who work in other systems. Effectively collaborate across those systems and teams using cases.
Analyze and share the outcomes
Extract data to analyze, aggregate, and report case outcomes to key stakeholders.
Why Tines cases?
Intuitive
Engineers, analysts, and leaders understand how to interact with cases and records.
Fast
From creation to search to correlating information – the experience feels instantaneous.
Frictionless
Connect cases with any workflow, record, page, or API in a familiar way – through the storyboard.
Start building today
Talk to one of our experts or explore our docs, to learn how your business can leverage Tines cases.
Talk to an expert