Data and privacy

The security and privacy of our users’ and customers’ data is our highest priority.

Privacy policy

How we handle your data.

Data deletion or update

Make a request relating to your data.

Sub-processors

Who processes your data on our behalf.

Cookies policy

Which cookies we use, and why.

Cookie settings

Manage your cookie settings.

General terms

These are the basic terms for all users. Select the option that applies to your usage or contract.

Community Edition

For users of our forever-free plan.

Public sector customers

For US-based public sector customers.

All other customers

For all other paying customers.

Specific offering terms

These additional terms apply based on the location of your Tines tenant or your use of certain Tines offerings, features, or addenda. Additional information about our pricing and packaging is available here, and details about our AI features can be found here.

Cloud services addendum

For customers hosted on the Tines cloud.

Self-hosted addendum

For customers who self-host on their own infrastructure.

Professional services addendum

For customers who have purchased one of our services offerings.

AI addendum

Clarity on our secure and private AI offering.

Supplementary terms

These terms only apply if explicitly mentioned in your general or specific offering terms, or in your order form.

Support services policy

For cloud & self-hosted customers.

Support reference guide

For cloud & self-hosted customers.

Information security addendum

For cloud & self-hosted customers.

Data processing addendum

For cloud customers.

Service level agreement

For cloud customers.

Marketing reference agreement

For reference customers.

Fair use policy

For cloud customers.

Partner terms

For strategic partners such as resellers and service providers.

MSP agreement

For managed service providers using Tines for the benefit of third parties.

One-time reseller agreement

For limited resellers of Tines’ offerings.

Vendor DPA

DPA for vendor as a processor or sub-processor of Tines.

NFR license agreement

Governs a partner’s use of Tines’ NFR offering.

Vendor code of conduct

Ethical and operational expectations Tines holds for its vendors.