Automating abuse inbox management and phishing response (Part 2)

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Written by Eoin HinchyCo-founder & CEO, Tines

In part 1 of our Automating abuse inbox management and phishing response video series, we introduced the key concepts of Tines and built a basic Story. Here, in part two of this series, we go deep and add a lot of capability to our Story. Including:

  • Attachment analysis in VirusTotal

  • Real-time detonation of attachments in Hybrid Analysis

  • Analysis of URLs in

  • Collection of user responses with the Tines “Prompt Widget”

Shown below are the before and after diagrams:

Phishing Diagram Before and After

Download and import the Part 2 Story file here.

*Please note we recently updated our terminology. Our "agents" are now known as "Actions," but some visuals might not reflect this.*

References: API Docs:

Hybrid Analysis:

Hybrid Analysis API Docs:

Virustotal file submission:

Tines Docs – Working with files:

Tines Docs – Prompt widget:

security teams

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