---
title: Case limits
url: https://www.tines.com/stories/docs/cases/limits/
updated: 2026-07-14T21:03:27+00:00
---

*[tines.com](https://www.tines.com/llms.txt) › [Docs](https://www.tines.com/stories/docs/llms.txt) › [Cases](https://www.tines.com/llm/stories/docs/cases.md)*

# Case limits

*[View on tines.com](https://www.tines.com/stories/docs/cases/limits/)*

See the [case overview ](https://www.tines.com/stories/docs/overview/)for a concise reference to each of these sections.

## Cases

Maximum case limits per team:

| Type | Limit |
| --- | --- |
| Number of cases | No limit |
| Number of case templates | 1,000 |
| Number of cases you can bulk update at once | 50 |
| Number of saved case views | 100 |
| Case retention period *Includes case components such as the case details, decription, fields, metadata, comments, notes, and attachments. See [record limits](https://www.tines.com/docs/records-cases/records/limits/) at the end of this article for limits on attached records.* | Cases are kept for the duration of the customer’s active license. |

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## Case content

Maximum case block limits per case:

### Case description

| Type | Limit |
| --- | --- |
| Description sections | 1 |
| Description length | 640,000 characters |

### Case blocks

| Type | Limit |
| --- | --- |
| Case blocks of any type (Note, HTML, File, Table, Code) | 50 blocks |
| Block groups | 15 groups |
| Blocks per group | 50 blocks |
| Block title length | 100 characters |
| Block content length | 15,000 characters |

### Files

| Type | Limit |
| --- | --- |
| Case file types | csv, doc, docx, eml, gif, gzip, html, jpeg, jpg, json, mov, mp4, pdf, png, ppt, pptx, svg, txt, xhtml, xml, xtar, xls, xlsx, webm, zip, 7z |
| Maximum file size | 60 MB per file *If you need to share a larger file please link to it from a file hosting service.* |
| Number of files per case block | 50 files |
| Cumulative file sizes | 3 GB |

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## Case elements

Maximum limits per case for primitives, properties, interactions, relationships, and controls:

### Primitives

| Type | Limit |
| --- | --- |
| Case name | No character limit |
| Assignees | 10 assignees |
| Subscribers | No limit |
| Tags | 50 tags |

### Properties

| Type | Limit |
| --- | --- |
| Fields | 100 fields |
| Field groups | 100 groups |
| Field value length | 1,000 characters |
| Metadata keys | 100 keys |
| Metadata value length | 1,024 characters |

### Interactivity

| Type | Limit |
| --- | --- |
| Case action buttons | 25 action buttons |
| Tasks | 50 tasks |
| Task title length | 100 characters |
| Comments | No limit |
| Comment length | 640,000 characters (per comment) |

### Relationships

| Type | Limit |
| --- | --- |
| Linked cases | 150 case links |
| Attached records | 1,500 records |
| Record types associated | No limit |

### Controls

| Type | Limit |
| --- | --- |
| Case requirements | 50 conditions |
| Case requirement title length | No limit |

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## General text length

Maximum text limits per case:

| Type | Limit |
| --- | --- |
| Comment length | 640,000 characters (per comment) |
| Description length | 640,000 characters |
| Field value length | 1,000 characters |
| Metadata value length | 1,024 characters |
| Block title length | 100 characters |
| Block content length | 15,000 characters |
| Task title length | 100 characters |

---



## Bulk actions

Maximum bulk selections allowed when managing multiple cases:

| Type | Limit |
| --- | --- |
| Selected cases | 50 cases |

---

## Case team settings

Maximum [case setting ](https://www.tines.com/stories/docs/case-settings/)limits per team:

| Type | Limit |
| --- | --- |
| Total statuses | 10 statuses |
| Total fields | 1,000 fields |
| Total validations | 75 validations per field |



## Additional limits

For more information on the limitations around records, please see [Records limits](https://www.tines.com/stories/docs/limits/). 

For more information on the limitations around dashboard charts, please see [Dashboard limits](https://www.tines.com/stories/docs/limits/).