---
title: Update
url: https://www.tines.com/stories/docs/api/cases/case_templates/update/
updated: 2026-08-11T08:03:48+00:00
description: "Update a case template. Updates are partial: options you do not send keep their existing values, and options you do send replace their existing values wholesale."
---

*[tines.com](https://www.tines.com/llms.txt) › [Docs](https://www.tines.com/stories/docs/llms.txt) › [Tines API](https://www.tines.com/stories/docs/api/llms.txt) › [Cases](https://www.tines.com/llm/stories/docs/api/cases.md) › [Case templates](https://www.tines.com/llm/stories/docs/api/cases/case_templates.md)*

# Update

*[View on tines.com](https://www.tines.com/stories/docs/api/cases/case_templates/update/)*

## Description

Update a case template. Updates are partial: options you do not send keep their existing values, and options you do send replace their existing values wholesale.

See the [Get Cases API](/api/cases/get) to learn more about cases.

## Request

HTTP Method: **PUT**

| Parameter | Description                                                                                                                                          |
| --------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| id        | The case template ID.                                                                                                                                |
| name      | **Optional** The updated case template name.                                                                                                         |
| emoji     | **Optional** The updated emoji associated with the case template, as a shortcode such as `:mag:`.                                                    |
| options   | **Optional** The case template configuration. See [Options fields](/api/cases/case_templates/create#options-fields) on the Create case template API. |

Formulas are stored as written and evaluated when a case is created from the template, against the event that triggered the case creation. Editing a formula therefore only affects cases created after the update - cases already created from the template keep the values they were given at creation time.

### Sample request

<!-- cspell:disable -->

```bash
curl -X PUT \
  https://<tenant-domain>/api/v1/case_templates/<<case_template_id>> \
  -H 'content-type: application/json' \
  -H 'Authorization: Bearer <<CREDENTIAL.tines_api_key>>' \
  -d '{
        "name": "Phishing investigation",
        "options": {
          "priority": "critical",
          "tag_names": ["phishing", "escalated"]
        }
      }'
```

<!-- cspell:enable -->

## Response

A successful request will return a JSON object representing the updated case template.

### Field description

| Parameter  | Description                                                                      |
| ---------- | -------------------------------------------------------------------------------- |
| id         | The case template ID.                                                            |
| name       | The case template name.                                                          |
| emoji      | The emoji associated with the case template.                                     |
| team       | The team the case template belongs to - ID and name.                             |
| created_at | ISO 8601 timestamp representing the date and time the case template was created. |
| updated_at | ISO 8601 timestamp representing the date and time the case template was updated. |

### Sample response

<!-- cspell:disable -->

```json
{
  "id": 12,
  "name": "Phishing investigation",
  "emoji": ":fishing_pole_and_fish:",
  "team": {
    "id": 2,
    "name": "Security"
  },
  "created_at": "2026-05-25T10:00:00Z",
  "updated_at": "2026-05-26T09:30:00Z"
}
```

<!-- cspell:enable -->