--- title: Preview url: https://www.tines.com/stories/docs/api/cases/case_templates/preview/ updated: 2026-08-11T08:03:50+00:00 description: Resolve a case template into the shape a case created from it would take, with tag, sub-status, assignee, and field references expanded into full objects. Formulas and field mentions are returned unevaluated, since there is no case to evaluate them against yet. --- *[tines.com](https://www.tines.com/llms.txt) › [Docs](https://www.tines.com/stories/docs/llms.txt) › [Tines API](https://www.tines.com/stories/docs/api/llms.txt) › [Cases](https://www.tines.com/llm/stories/docs/api/cases.md) › [Case templates](https://www.tines.com/llm/stories/docs/api/cases/case_templates.md)* # Preview *[View on tines.com](https://www.tines.com/stories/docs/api/cases/case_templates/preview/)* ## Description Resolve a case template into the shape a case created from it would take, with tag, sub-status, assignee, and field references expanded into full objects. Formulas and field mentions are returned unevaluated, since there is no case to evaluate them against yet. See the [Get Cases API](/api/cases/get) to learn more about cases. ## Request HTTP Method: **GET** | Path Parameter | Description | | -------------- | --------------------- | | id | The case template ID. | ### Sample request ```bash curl -X GET \ https:///api/v1/case_templates/<>/preview \ -H 'content-type: application/json' \ -H 'Authorization: Bearer <>' ``` ## Response A successful request will return a JSON object representing the case the template would create, or `null` when preview data cannot be generated for the template. ### Field description | Parameter | Description | | ------------------ | ------------------------------------------------------------------------------------------------------------------------------------- | | name | The case name. | | description | The case description. | | status | The case status - OPEN or CLOSED. Defaults to OPEN when the template does not set one. | | priority | The case priority - CRITICAL, HIGH, MEDIUM, LOW or INFO. | | sub_status | An object describing the case sub-status - ID and name. | | assignees | An array of users the case is assigned to. | | tags | An array of tags applied to the case - ID and name. | | fields | An array of case fields and the values they are pre-filled with. | | actions | An array of case actions for downstream actions associated with the case. | | blocks | An array of blocks laid out on the case. | | tasks | An array of tasks added to the case. | | closure_conditions | An array of closure requirements in the form of a set of formula rules that need to evaluate to true to enable the closing of a case. | | metadata | Case related metadata represented as key-value pairs. | #### Assignee object fields | Parameter | Description | | ---------- | ---------------------- | | user_id | The user ID. | | email | The user email. | | first_name | The user's first name. | | last_name | The user's last name. | | avatar_url | The user's avatar URL. | #### Field object fields | Parameter | Description | | ---------- | ------------------------------------------------------------------------------------------------------------------------------------- | | value | The value the field is pre-filled with. | | case_input | An object describing the field definition - `id`, `key`, `name`, `validation_type` (none, options or regex) and `validation_options`. | #### Action object fields | Parameter | Description | | ----------- | ----------------------------------------------------------- | | action_type | The action type - one of webhook, page, chat, story or app. | | action_text | The text shown on the action. | | url | The URL the action calls. | | label | The action tooltip. | #### Block object fields | Parameter | Description | | -------------- | ------------------------------------------------------------------------------------------------------------- | | id | The block GUID. | | title | The block title. | | block_type | The block type. | | position | The 1-based position of the block on the case. | | hidden | Boolean indicating whether the block is hidden. | | block_group_id | The GUID of the block group this block sits in. | | elements | An array of the elements the block contains - `content`, `note_type` (text or html), `color` and `sensitive`. | #### Task object fields | Parameter | Description | | ----------- | ---------------------------------------------------------------------------------------- | | description | The task description. | | assignees | An array of users the task is assigned to - `id`, `email`, `first_name` and `last_name`. | #### Closure condition object fields | Parameter | Description | | --------- | --------------------------------------- | | name | The closure requirement name. | | formula | The formula that must evaluate to true. | ### Sample response ```json { "name": "Phishing report for <>", "description": "Investigate the reported email", "status": "OPEN", "priority": "MEDIUM", "sub_status": { "id": 88, "name": "Triage" }, "assignees": [ { "user_id": "2435", "email": "analyst@example.com", "first_name": "Ada", "last_name": "Lovelace", "avatar_url": null } ], "tags": [ { "id": 17, "name": "phishing" } ], "fields": [ { "value": "user@example.com", "case_input": { "id": 91, "key": "reporter_email", "name": "Reporter email", "validation_type": "none", "validation_options": null } } ], "actions": [ { "action_type": "page", "action_text": "Open form", "url": "https://tenant.tines.com/pages/55e94b9b4e26175051c0287f4259363f/", "label": "Isolate host and give reason" } ], "blocks": [ { "id": "block-1", "title": "Investigation notes", "block_type": "note", "position": 1, "hidden": false, "block_group_id": null, "elements": [ { "content": "Initial triage required.", "note_type": "text", "color": "gold", "sensitive": null } ] } ], "tasks": [ { "description": "Review headers and attachments", "assignees": [ { "id": "2435", "email": "analyst@example.com", "first_name": "Ada", "last_name": "Lovelace" } ] } ], "closure_conditions": [ { "name": "has at least 1 assignee", "formula": "=SIZE(team_case.assignees) > 0" } ], "metadata": { "source": "user_report" } } ```