---
title: Dashboards
url: https://www.tines.com/docs/dashboards/
updated: 2025-08-12T18:48:00+00:00
---

*[tines.com](https://www.tines.com/llms.txt) › [Docs](https://www.tines.com/llms.txt)*

# Dashboards

*[View on tines.com](https://www.tines.com/docs/dashboards/)*

# Introduction 

Dashboards offer a place to visualize data from records or cases in a single view. These views help you monitor what's happening across workflows within your team. 

[Video](https://stream.mux.com/iXBDIpNS00ZOJdktw015rWom23WK9RmF2W/high.mp4)

## Components

There are three types of components on the dashboard: 

1. **Charts**: created from your records data to visualize records with applied filters in multiple chart types for an aggregate view
2. **Case Views**: filtered view of cases or case summary data (i.e. MTTR, MTTA)
3. **Notes**: context to provide alongside the charts or lists with Markdown support 

# Configuring dashboards

## Create a dashboard

1. Click New Dashboard
2. Name the dashboard (this must be unique and can be edited at any time)

## Add a note to the dashboard

Notes let you add explanations and context to your dashboard

![](https://www.datocms-assets.com/55802/1718800868-screenshot-2024-06-19-at-1-40-39-pm.png)

*Dashboard Note*

## Add a Case view to the dashboard

Case views allow you to create some basic charts based on a saved case view or a new search. To create a case view, follow these steps.

1. Add a new Case view element to the dashboard
2. Name the element
3. Choose to use a saved cases view or use the search filters to query for the data you want
4. Select the display option for how you want to visualise the results

[Video](https://stream.mux.com/BArBKGd9fDA3AG3qi91DUu48olKGQMeq/high.mp4)

### MTTR & MTTA Case views

Case views include the option to display and graph MTTR (mean time to resolve) & MTTA (mean time to assign) values for cases within a team. 

The time to resolve value for a case is calculated by the difference between the timestamps of when a case was opened (`created_at`) and when it is closed (`resolved_at`). Similarly, the time to assign value for a case is calculated by the difference between the time the case was opened (`created_at`) and a user first being assigned to the case (`created_at` on the first user assigned activity record).

##  Add a Records chart visualization to the dashboard

You can also add Records graphs into your dashboard to add visualizations of data captured via Records

[Video](https://stream.mux.com/KEMOODTC6fbwkglG3rcRoKdR02tNYxKpn/high.mp4)

> **NOTE:** Each dashboard can have up to 15 elements.