---
title: ServiceNow
url: https://www.tines.com/docs/credentials/connect-flows/servicenow/
updated: 2025-04-01T19:14:21+00:00
---

*[tines.com](https://www.tines.com/llms.txt) › [Docs](https://www.tines.com/llms.txt) › [Credentials](https://www.tines.com/llm/docs/credentials.md) › [Connect flows](https://www.tines.com/llm/docs/credentials/connect-flows.md)*

# ServiceNow

*[View on tines.com](https://www.tines.com/docs/credentials/connect-flows/servicenow/)*

[ServiceNow](https://www.servicenow.com/) is a cloud-based platform that automates and manages IT service management (ITSM), enterprise workflows, and business operations across various departments.



The ServiceNow connect flow offers the below two options.

1. OAuth
2. Basic Authentication



> **IMPORTANT:** If you are connecting to an on-prem ServiceNow instance, you may need to whitelist your Tines tenant's IPs in ServiceNow. You can access your tenant's IP addresses by navigating to https://<your tenant ID>.tines.com/info



## Connect flow details

### Basic authentication

| Item | Description |
| --- | --- |
| Credential type | Text |
| Required inputs | 
-   Username
-   Password
-   ServiceNow domain

 |
| Scopes | Allows access to all endpoints in the ServiceNow API that use basic authentication |

### OAuth

| Item | Description |
| --- | --- |
| Credential type | OAuth 2.0 |
| Required inputs | 
-   Client ID
-   Client secret
-   Domain

 |
| Scopes | Determined by user creating the app. |

> **TIP:** Check out the [ServiceNow Authentication Guide](https://explained.tines.com/en/articles/8637589-servicenow-authentication-guide) for more details on how to create your app.