---
title: Case sidebar
url: https://www.tines.com/docs/cases/overview/sidebar/
updated: 2026-06-24T02:00:19+00:00
---

*[tines.com](https://www.tines.com/llms.txt) › [Docs](https://www.tines.com/llms.txt) › [Cases](https://www.tines.com/llm/docs/cases.md) › [Overview of cases](https://www.tines.com/llm/docs/cases/overview.md)*

# Case sidebar

*[View on tines.com](https://www.tines.com/docs/cases/overview/sidebar/)*

The sidebar keeps essential tools and context within reach while you work. Customize it to fit your workflow by reordering sections and chosing which case tools are displayed.

![](https://www.datocms-assets.com/55802/1782266413-cases-sidebar.jpg)

### **Interacting with the sidebar**

Click each section header of the sidebar to show or hide the section's details. When a section is collapsed, you can then drag the section up and down to prioritize what's important to you.

[Video](https://stream.mux.com/UemeLyYOop3cIPHIlha88asFpbi9rc5x/high.mp4)

| **Sidebar sections** | **Description** |
| --- | --- |
| **Activity & comments** | All case activity and comments are listed here. Filter and search for relevant activity, or leave a comment about the case. Comments can be formatted using the `/` shortcut. When mentioning another user in a comment with the `@` shortcut, they will automatically be subscribed to the case. |
| **Case actions** | Display actions (workflow and page shortcuts) to quickly enrich, augment, or interact with case content. Add or update case actions here. Actions can be referenced in the case description, case notes, or comments by typing the `@` shortcut. |
| **Case fields** | Display fields (structured key-value pairs) that have been added to the case. Add or update fields directly. Fields can be inserted into the case description, case notes, or comments by typing the `@` shortcut and the field name. Once a field is referenced in the case content, it can be interacted with and updated. |
| **Linked cases** | Display case links to other cases. Add or remove linked cases here. Hovering on a case shows a summary of the target linked case. |
| **Tasks** | Display **tasks** and **closure requirements** for the case. Tasks can be assigned, updated, or completed. Closure requirements cannot be added here. Instead, they must be added in the case template, at the time of case creation, or can be updated on an existing case via [API](https://www.tines.com/api/cases/update/). |

> **TIP:**
> You can expand and collapse sections quickly using the following keyboard shortcuts:
> 
> -   Activity: `Shift + H`
> -   Fields: `Shift + F`
> -   Actions: `Shift + A`
> -   Tasks: `Shift + T`
> -   Linked cases: `Shift + L`
> 
> See the [shortcuts page](#datocms-record-Np6hqJeGSLeciIFesEsPig) for more information.

### **Configuring the sidebar**

Sidebar customization is saved locally in your browser. Your section order and expand/collapse preferences persist across all cases, case groups, and teams.

The sidebar's configuration cannot be centrally managed. 

> **NOTE:** Sidebar customization is browser-specific. Using a different browser or incognito mode will reset the sidebar to its default collapsed state.

##### Resizing the sidebar

Adjust the sidebar width by dragging the divider between the case content and sidebar. The sidebar can expand up to half your window width.

##### Hide and show the sidebar

Use the case options menu in the top-right to hide or show the sidebar. Alternatively, use  `⌘ + ]`  (Mac) or `ctrl + ]` (Windows) as a [keyboard shortcut](https://www.tines.com/docs/shortcuts/).