---
title: Case limits
url: https://www.tines.com/docs/cases/limits/
updated: 2026-04-16T09:03:55+00:00
---

*[tines.com](https://www.tines.com/llms.txt) › [Docs](https://www.tines.com/llms.txt) › [Cases](https://www.tines.com/llm/docs/cases.md)*

# Case limits

*[View on tines.com](https://www.tines.com/docs/cases/limits/)*

## Cases

Maximum case limits per team:

| Type | Limit |
| --- | --- |
| Number of cases | No limit |
| 
Number of case templates

 | 1,000 |
| Number of cases you can bulk update at once | 50 |
| Number of saved case views | 100 |
| 

Case retention period

*Includes case components such as the case details, decription, fields, metadata, comments, notes, and attachments. See [record limits](https://www.tines.com/docs/records-cases/records/limits/) at the end of this article for limits on attached records.*

 | Cases are kept for the duration of the customer’s active license. |

## Case team settings

Maximum case setting limits per team:

| Type | 
Limit

 |
| --- | --- |
| Custom statuses | 10 |
| Case fields | 1,000 |
| Validations per case field | 75 |

## Case primitives

Maximum primitive limits per case:

| Type | Limit |
| --- | --- |
| Assignees per case | 10 |
| Case action buttons per case | 25 |
| Case fields per case | 100 |
| Case field groups per case | 100 |
| Closure conditions | 25 |
| Linked cases per case | 50 |
| Metadata keys per case | 100 |
| Records attached to a case | 1,500 |
| Tags per case | 50 |
| Tasks per case | 50 |

## Case blocks

Maximum case block limits per case:

<table border="1" style="border-collapse: collapse;"><tbody><tr><td>Type</td><td>Limit</td></tr><tr><td>Content blocks of any type (Note, HTML, File, Table, Code)</td><td>50</td></tr><tr><td>Case block groups</td><td>15</td></tr><tr><td>Case blocks per group</td><td>50</td></tr></tbody></table>

## Files

Maximum file limits per case:

<table border="1" style="border-collapse: collapse;"><tbody><tr><td>Type</td><td>Limit</td></tr><tr><td>Case file types</td><td>csv, doc, docx, eml, gif, gzip, html, jpeg, jpg, json, mov, mp4, pdf, png, ppt, pptx, svg, txt, xhtml, xml, xtar, xls, xlsx, webm, zip, 7z</td></tr><tr><td>Maximum file size</td><td><p><span style="background-color: transparent; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; color: var(--color); letter-spacing: 0px;">60 MB</span></p><p><em><span style="background-color: transparent; color: var(--color); font-family: inherit; font-size: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; letter-spacing: 0px;">If you need to share a larger file please link to it from a file hosting service.</span></em></p></td></tr><tr><td>Number of files per case block</td><td><span style="background-color: transparent; font-family: inherit; font-size: inherit; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit; font-weight: inherit; color: var(--color); letter-spacing: 0px;">50</span></td></tr></tbody></table>

## Text

Maximum text limits per case:

<table border="1" style="border-collapse: collapse;"><tbody><tr><td>Type</td><td>Limit</td></tr><tr><td>Comment length</td><td>640,000 characters (per comment)</td></tr><tr><td>Description length</td><td>640,000 characters</td></tr><tr><td>Case field value length</td><td>1,000 characters</td></tr><tr><td>Case metadata value length</td><td>1,024 characters</td></tr><tr><td>Case note title length</td><td>100 characters</td></tr><tr><td>Case note content length</td><td>15,000 characters</td></tr><tr><td>Case task title length</td><td>100 characters</td></tr></tbody></table>

## Additional limits

For more information on the limitations around records, please see [Records limits](https://www.tines.com/docs/limits/). 

For more information on the limitations around dashboard charts, please see [Dashboard limits](https://www.tines.com/docs/limits/).