---
title: Custom domains
url: https://www.tines.com/docs/admin/custom-domains/
updated: 2026-02-19T20:35:24+00:00
---

*[tines.com](https://www.tines.com/llms.txt) › [Docs](https://www.tines.com/llms.txt) › [Admin](https://www.tines.com/llm/docs/admin.md)*

# Custom domains

*[View on tines.com](https://www.tines.com/docs/admin/custom-domains/)*

Tines allows customers to either rename their entire tenant to a new domain, or add a custom domain specifically for webhooks and pages.

## Tenant renaming

> **NOTE:** To change your tenant name or request a custom domain, reach out to your CSM, CSE or [Tines Support](https://www.tines.com/contact-support/).

Renaming a tenant allows you to use the new name through the UI, webhooks, pages, API, etc. An example of a tenant rename would be changing it from its autogenerated name (e.g., `https://rough-water-2650.tines.com`) to domain that is more meaningful to your business (e.g., `https://acme.tines.com`).

### Tenant rename with single sign-on

When renaming a tenant with single sign-on configured, you must follow these steps:

1. Disable single sign-on.
2. Change webhook and pages usages
  
  - It is possible to continue to use the old domain for webhooks and pages, as long as you request that it is added as a custom domain.
3. Coordinate with your customer success manager (CSM) or Tines Support and confirm your tenant was renamed.
4. Sign in to your renamed tenant and re-enable single sign-on using the new domain.

> **INFO:** If user email domains need to be changed as well, you can change them between the disable and enablement of single sign-on.

## Custom domain

Custom domains **only apply to webhooks and pages**. They will not affect anything else, like the UI. Sharing webhook and page links on a familiar domain can help build trust with your recipients.

If you have a custom domain, you can access pages and webhooks using both the custom domain and the tenant domain.

Find more information on custom domains for pages [here](https://www.tines.com/docs/pages/custom-domain-for-pages/).

## Tines Workbench Slack App

If you have the [Tines Workbench Slack](https://www.tines.com/docs/workbench/workbench-in-slack/) app installed and your tenant is renamed, you will need to [reinstall the Slack app](https://www.tines.com/docs/workbench/workbench-in-slack/). The Workbench Slack app routes messages based on your tenant domain, and a rename will cause it to stop responding until the app is reinstalled.