Retrieve a list of case buttons for a specific case.


HTTP Method: GET

Path Parameter Description
case_id ID of the case.

Sample request

curl -X GET \
  https://<<META.tenant.domain>>/api/v1/cases/<<case_id>>/buttons \
  -H 'content-type: application/json' \
  -H 'Authorization: Bearer <<CREDENTIAL.tines_api_key>>'


A successful request will return a JSON Array containing the case buttons on the specified case provided the requesting token has access to it.

Field description

Parameter Description
case_id The case ID.
id The case button ID.
url The URL of the case button.
label The label of the case button.
button_type The case button type (webhook or page).
story_name Will be populated if the URL matches that of a page or webhook in an existing story.
story_emoji The associated story's emoji icon.
created_at ISO 8601 Timestamp representing creation date and time of the case button.
updated_at ISO 8601 Timestamp representing last updated date and time of case button.

Sample response

"case_id": 1,
"team_case_buttons": [
    "id": 1,
    "url": "",
    "label": "Claim case",
    "story_name": "Case Management",
    "story_emoji": ":fire:",
    "button_type": "webhook",
    "created_at": "2023-10-31T15:42:00Z",
    "updated_at": "2023-10-31T16:42:00Z"
    "id": 2,
    "url": "",
    "label": "Escalate",
    "story_name": "Case Management",
    "story_emoji": ":rocket:",
    "button_type": "webhook",
    "created_at": "2023-10-31T17:42:00Z",
    "updated_at": "2023-10-31T18:42:00Z"
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